PTCGO News

MAKE SURE WHEN YOU COPY AND PASTE
YOUR CODES, THERE ARE NO SPACES IN FRONT OR BACK
OF THE CODE OR THE CODE WILL COME UP INVALID

Visit the PTCGO SITE NEWS & UPDATES Page to see the most recent site updates

 

POKEMON GAME - REWARDS DIFFERENT THAN PTCGO SITE DESCRIPTION
We are aware that some PROMO CARD CODES WITH BONUS are rewarding different items than our site description. It appears that during the recent week of troubles for the Pokemon Staff with their code redemption they have made changes to some of the codes.  If you redeem a code you purchase from us, PTCGO.com, and the items you are rewarded in the game do not match, please email us and advise us of the items you receive.  We will work with you to get you the items if possible and/of some very satifactory replacements.   This will also help us to quickly update the site descriptions so other customer do not have a problem.  Thank you for being a customer of ptcgo.com.  We appreciate you!!!
 
POKEMON GAME - INVALID CODE ERRORS
 
SPECIAL NOTE: BOOSTER PACK AND DECK CODES APPEAR TO BE WORKING PROPERLY BUT SOME PROMO CODES HAVE NOT YET BEEN UPDATED IN THE GAME AND MAY DISPLAY AN INVALID CODE ERROR.  IF YOU GET AN INVALID CODE ERROR. SUBMIT A TICKET IN THE GAME AS THE POKEMON STAFF IS WORKING ON THE ISSUE AND NOTIFYING THEM WILL HELP THEM TO DISCOVER WHERE UNRESOLVED ISSUE ARE STILL HAPPENING.
 
BLANK PAGE ERROR

We are aware of a random browser occurrence that sometimes causes the code page to be blank when a purchase is made.  This is a very random occurance and we are working to resolve it. If this does occur you can ALWAYS find your codes inside your ORDER HISTORY which is under the welcome drop down menu.  Exit the site, log back in and the codes will appear in your order history.  Please also send us an email and let us know that this did occur to you and let us know which browser you are using as this will help us to locate and fix the issue more quickly, Thank You.

ptcgo.com CODE DELIVERY

CODES PLACED IN YOUR CART ARE RESERVED FOR 10 MINUTES
IF YOU FAIL TO PAY WITHIN 10 MINUTES CODES ARE RETURNED TO INVENTORY
ONCE YOU MAKE PAYMENT THE CODES ARE YOURS FOREVER

WHEN PAYMENT IS RECEIVED, CODES ARE DELIVERED AS FOLLOWS:
1. DISPLAYED IN YOUR ORDER HISTORY ON PTCGO.com
2. EMAILED TO THE EMAIL ADDRESS YOU PUT ON THE ORDER
3. DISPLAYED IN YOUR WEB BROWSER IMMEDIATELY

 
PTCGO Coupons
 
Visit the PTCGO DISCOUNT COUPONS page to see available discounts

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